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Service-Level Agreement (SLA)


A part of a service contract where a service is formally defined.


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Multiplay Converged Service Assurance

Multiplay Converged Service Assurance

Today’s multiplay service providers need service assurance to prove they have met their service-level agreements (SLAs), to resolve network issues before they impact users and to reduce subscriber churn.


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EXFO is the first to implement EtherSAM, an Ethernet service testing methodology based on the ITU-T Y.1564 standard. Learn more about this new methodology—the only one fully adapted to today’s mobile backhaul, commercial and wholesale services. 

Last updated: 2011-08-05