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Ordering Guide


Ordering GuideFollow these instructions to make sure that your order is processed quickly and efficiently. For information specific to your region, select it below.

Location where product will be used:

USA

Place your order with:
EXFO America Inc.
3400 Waterview Parkway, Suite 100
Richardson, TX 75080
USA

Send your purchase order:
Fax: +1 418 681-3936
email Orders EXFO America

Any questions? Call our Customer Service department at 1 800 663-3936.

Please make sure to include the following information:

  • Billing address
  • Name of buyer, with contact details
  • Shipping address, with contact details
  • Purchase order (PO) number and date of issue
  • Payment terms
  • Incoterm information or FOB point
  • Shipping details (carrier account number, etc.) 
  • Tax status/exemption certificate
  • IRS# or federal tax ID
  • Quantity
  • Part number/complete configuration
  • Item unit price
  • Reference quote number (if applicable)
Canada

Place your order with:
EXFO Inc.
400 Godin Avenue
Quebec, Quebec G1M 2K2
CANADA

Send your purchase order:
Fax: +1 418 681-3936
email Orders EXFO Canada

Any questions? Call our Customer Service department at 1 800 663-3936.

Please make sure to include the following information:

  • Billing address
  • Name of buyer, with contact details
  • Shipping address, with contact details
  • Purchase order (PO) number and date of issue
  • Payment terms
  • Incoterm information or FOB point
  • Shipping details (carrier account number, etc.)
  • Tax status/exemption certificate
  • Quantity
  • Part number/complete configuration
  • Item unit price
  • Reference quote number (if applicable)
Latin-America

Place your order with:
EXFO Inc.
400 Godin Avenue
Quebec, Quebec G1M 2K2
CANADA

Send your purchase order:
Fax: +1 418 681-3936
email Orders EXFO

Any questions? Call our Customer Service department at +1 418 683-0211.

Please make sure to include the following information:

  • Billing address
  • Name of buyer, with contact details
  • Shipping address, with contact details
  • Purchase order (PO) number and date of issue
  • Payment terms
  • Incoterm information or FOB point
  • Shipping details (carrier account number, etc.) 
  • Quantity
  • Part number/complete configuration
  • Item unit price
  • Reference quote number (if applicable)
Europe, Middle East, Africa

For Western Europe, Middle East and Africa,
place your order with:

EXFO Europe Ltd.
Winchester House
School Lane, Chandlers Ford
S053 4DG
UNITED KINGDOM

For Eastern Europe and Nordic countries*,
place your order with:

EXFO OY
Elektroniikkatie 2
P.O. Box 100
90501, Oulu
FINLAND

 

Send your purchase order:
Fax: +44 2380 246 801
email Orders EXFO Europe

Any questions? Call our Customer Service department at +44 2380 246 800.

Please make sure to include the following information:

  • Billing address
  • Name of buyer, with contact details
  • Shipping address, with contact details
  • Purchase order (PO) number and date of issue
  • Payment terms
  • Incoterm information
  • Preferred billing currency (USD, Euro or GBP)
  • Shipping details (carrier account number, etc.)
  • VAT number (for deliveries in the European Community only)
  • Quantity
  • Part number/complete configuration
  • Item unit price
  • Reference quote number (if applicable)

*Eastern Europe and Nordic countries include: Denmark, Finland, Iceland, Norway, Sweden, Russia, Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Republic of Moldova, Romania, Slovakia and Ukraine.

Asia-Pacific

Place your order with:
EXFO Inc.
400 Godin Avenue
Quebec City, Quebec G1M 2K2
CANADA

Send your purchase order:
Fax: +1 418 681-3936
email Orders EXFO

Any questions? Call our Customer Service department at +1 418 683-0211.

Please make sure to include the following information:

  • Billing address
  • Name of buyer, with contact details
  • Shipping address, with contact details
  • Purchase order (PO) number and date of issue
  • Payment terms
  • Incoterm information
  • Shipping details (carrier account number, etc.)
  • Quantity
  • Part number/complete configuration
  • Item unit price
  • Reference quote number (if applicable)

Line full

First-Time Orders

Before placing your first order, please submit a credit application to our Credit department to enable efficient processing of all future transactions.

1. Download and print the Credit Application Form (33 KB; PDF format).

2. Complete and sign the form.

3. Fax or mail it to the EXFO Credit department at the number indicated. All applications are acknowledged and promptly processed.

 

Credit Card Orders

Accepted credit cardsCredit card orders are processed in Canadian dollars,
US dollars, Euros and British pounds accordingly. 

Visa, MasterCard and American Express credit cards are accepted.

To place your credit card order by phone, please call Customer Service:

  • +1 800 663-3936 (for deliveries to Canada and the USA)
  • +44 2380 246 800 (for deliveries to Europe, the Middle East and Africa)
  • +1 418 683-0211 (for all other regions)

 

Electronic Data Interchange

EXFO supports EDI order processing. For more information, send us an e-mail.

 

Sales Acknowledgement

Typically, a sales acknowledgment is sent by fax or e-mail in the 48 hours following the reception of your purchase order by Customer Service. More time may be required when orders include non-standard products or refurbished equipment.

 

Find a Local Sales Contact

EXFO has a vast distribution network to better serve our customers worldwide.
Find the nearest EXFO distributor or sales contact.