Real-time topology
The Context real-time active topology platform and modules are used for network service and customer assurance applications. They are also used as a complement to inventory systems to support visualization, troubleshooting, workflow and data alignment for network operations center (NOC), service operations center (SOC) and care systems.
With its graph data-based approach and a graph pattern matching inference/rules engine, Context models the relationships between data stored in communications service provider's (CSPs) siloed systems for network management (NMS/EMS), billing, assurance, fulfillment, and CRM. It then maps those relationships into an accurate representation of services and their underlying virtual, logical and physical resources.
Context Path Computation
Because virtualization, cloudification and services-based architectures increase network complexity, greater demand is placed on the network infrastructure—often exceeding its capabilities. As a result, automating the provisioning process becomes almost impossible. Path computation from Context cross-links all silos and locates logical paths across multiple networks to deliver improved services and serve customers more efficiently.
Service impact analysis
For CSPs delivering sophisticated, complex services to their customers, Context's service impact analysis module automatically determines the customer-facing effects of network faults. This enables the effective prioritization of repair activity according to business priorities—not the whims of operations support systems (OSS). It also supports automated customer notification process workflows.
Automated common cause analysis
Context's automated common cause analysis uses innovative and unique topology data to answer the question: what do all these entities have in common? This is significant because it automates one of the most expensive—in terms of lost customer revenue and operational expenditures—and labor-intensive tasks to resolve network faults in a way that is applicable to all communication service providers (CSPs).
Change impact analysis and planning (CIAP)
CIAP enables the plan supervisor to investigate the scheduling of plans to determine whether costs can be reduced by combining overlapping changes, or to see if rescheduling conflicting changes can remove calculated change plan collisions. This helps avoid potential outages and service degradations. Centralized coordination of multiple change plans can also help reduce both the cost and length of disruptions by combining changes that impact the same parts of the network or the same top-level services.
Success stories
All success stories
CSP offers premium network services backed by topology-aware transport assurance
EXFO helps a Tier 1 European CSP build faster, more dependable networks to improve its revenue streams
European operator uses Nova Context to improve trouble-ticket management
In order to power its new OSS/BSS processes, a European MNO selected EXFO’s Nova Context (formerly EXFO Ontology’s) service impact analysis (SIA) and common cause analysis modules to improve customer trouble-ticket management by ranking repairs according to business priorities.
CenturyLink automates service delivery with EXFO's real-time topology
Telenor enhances the experience of its business customers
Reducing impact on customers during network upgrades
Nova Context - Customer 360 platform
Equipping a leading CSP to easily and quickly visualize accurate customer service topologies
Stratecast Solution Strategies: Multiple Views, Not Multiple Versions at Telkom South Africa
Tackling inventory consolidation issues
