Skip to main content

Welcome to EXFO support

We're here to help!

Select your product

Training

Courses to stay on top of technological trends and best practices. Upskill your efficiencies in the field.

Knowledge base

2024-10-31
MaxTester Battery level shows greater than 100%
Battery and Power
MAX-700B/C/D series, MAX-FIP, MAX-900 series, MAX-5205
2024-10-30
Updating the firmware on the EX1/EX10
Software Installation and Update/Upgrade
EX1 and EX10
2024-10-25
Is it recommended to calibrate the FIP-400B and FIP-500 series inspection scope?
Calibration
FIP-410B, FIP-415B, FIP-420B, FIP-425B, FIP-430B, FIP-435B and FIP-500
2024-10-25
FIP Inspection Scope will not Auto-Focus
Error Messages and Unexpected Operation
FIP-415B, FIP-430B, FIP-435B
2024-10-25
Wireless FIP Inspection Scope battery is not charging
Battery and Power
FIP-415B, FIP-425B, FIP-435B
2024-10-25
Unable to focus FIP-400B series fiber inspection scope
Fiber Optic testing
FIP-410B, FIP-415B, FIP-420B, FIP-425B, FIP-430B, FIP-435B
2024-10-15
Should I turn off my FTB/LTB unit before removing a module from its slot?
General Information
FTB and FTBx modules LTB units FTB units
2024-10-01
What are the different iOLM options available?
Fiber Optic testing
iOLM, MAX-700B/C/D series, FTB-700 series, FTBx-700C/D series
2024-09-26
Explaining the different EXFO accounts
Licenses, Options, Keys and Accounts
EXFO website, Exchange
2024-09-24
Warning - The battery for the open transceiver system's insertion counter is "depleted" or "low"
Error Messages and Unexpected Operation
Open Transceiver Systems ( TA-)
2024-09-18
What is the difference between the 32 bit and 64 bit versions of Fastreporter?
Licenses, Options, Keys and Accounts
FastReporter 2, FastReporter 3
2024-08-29
Low injection or High Reflectance Warning message
Error Messages and Unexpected Operation
All OTDR and iOLM products
2024-08-20
How to send support diagnostic logs from the EXFO Exchange Mobile application
Transferring and Uploading Results
EXFO Exchange mobile, Android, IOS
2024-08-14
Can I get an electronic copy of a calibration certificate?
General Information
All products
2024-08-14
FTB-5700 - CD Graph not showing (Graphic not available) when loading CDPMD files in FastReporter
General Information
CDPMD files from the FTB-5700-CD-PMD module loaded in FastReporter 2 & 3
knowledge-base_icon.svg

Knowledge base

Find the answers you're looking for.

See all documents

Services

Dedicated professional services to help you carry through your projects.