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Support Americas
Field network testing, lab and manufacturing testing and EXFO Connect solutions
- Phone: +1-418-683-5498 Other countries
- Toll-free: +1-866-683-0155 USA and Canada
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Field network testing, wireless solutions
- Toll-free: +1-800-663-3936 USA and Canada
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Service assurance
- Phone: +1-978-367-5789 Other countries
- Toll-free: +1-877-261-3279 USA
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Support EMEA
Field network testing, lab and manufacturing testing and EXFO Connect solutions
- Phone:+44-2380-246-800
- Toll-free:+800-2255-3936
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Field network testing, wireless solutions
- Phone: +358-403-010-300
- Toll-free: +358-8-564-5203
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Service assurance
- Phone: +1-978-367-5789 Other countries
- Toll-free: +1-877-261-3279 USA
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Support APAC
Field network testing, lab and manufacturing testing and EXFO Connect solutions
- Phone: +65-6333-8241 Asia-Pacific
- Contact us (Asia-Pacific)
- Phone: +86-10-8950-8858 China
- Toll-free: +400-610-6999 China
- Contact us (China)
Field network testing, wireless solutions
- Phone: +91-020-67209130
- Fax: +91-124-4868378
- Contact us
Service assurance
- Phone: +1-978-367-5789 Other countries
- Toll-free: +1-877-261-3279 USA
- Contact us
Support Americas
Field network testing, lab and manufacturing testing and EXFO Connect solutions
- Phone: +1-418-683-5498 Other countries
- Toll-free: +1-866-683-0155 USA and Canada
- Contact us
Field network testing, wireless solutions
- Toll-free: +1-800-663-3936 USA and Canada
- Fax: +1-972-761-9067
- Contact us
Service assurance
- Phone: +1-978-367-5789 Other countries
- Toll-free: +1-877-261-3279 USA
- Contact us
Support EMEA
Field network testing, lab and manufacturing testing and EXFO Connect solutions
- Phone:+44-2380-246-800
- Toll-free:+800-2255-3936
- Contact us
Field network testing, wireless solutions
- Phone: +358-403-010-300
- Toll-free: +358-8-564-5203
- Contact us
Service assurance
- Phone: +1-978-367-5789 Other countries
- Toll-free: +1-877-261-3279 USA
- Contact us
Support APAC
Field network testing, lab and manufacturing testing and EXFO Connect solutions
- Phone: +65-6333-8241 Asia-Pacific
- Contact us (Asia-Pacific)
- Phone: +86-10-8950-8858 China
- Toll-free: +400-610-6999 China
- Contact us (China)
Field network testing, wireless solutions
- Phone: +91-020-67209130
- Fax: +91-124-4868378
- Contact us
Service assurance
- Phone: +1-978-367-5789 Other countries
- Toll-free: +1-877-261-3279 USA
- Contact us
Training
Courses to stay on top of technological trends and best practices. Upskill your efficiencies in the field.
Knowledge base
2024-10-31
MaxTester Battery level shows greater than 100%
Battery and Power
MAX-700B/C/D series, MAX-FIP, MAX-900 series, MAX-5205
2024-10-31
2024-10-30
Updating the firmware on the EX1/EX10
Software Installation and Update/Upgrade
EX1 and EX10
2024-10-30
2024-10-25
Is it recommended to calibrate the FIP-400B and FIP-500 series inspection scope?
Calibration
FIP-410B, FIP-415B, FIP-420B, FIP-425B, FIP-430B, FIP-435B and FIP-500
2024-10-25
2024-10-25
FIP Inspection Scope will not Auto-Focus
Error Messages and Unexpected Operation
FIP-415B, FIP-430B, FIP-435B
2024-10-25
2024-10-25
Wireless FIP Inspection Scope battery is not charging
Battery and Power
FIP-415B, FIP-425B, FIP-435B
2024-10-25
2024-10-25
Unable to focus FIP-400B series fiber inspection scope
Fiber Optic testing
FIP-410B, FIP-415B, FIP-420B, FIP-425B, FIP-430B, FIP-435B
2024-10-25
2024-10-15
Should I turn off my FTB/LTB unit before removing a module from its slot?
General Information
FTB and FTBx modules
LTB units
FTB units
2024-10-15
2024-10-01
What are the different iOLM options available?
Fiber Optic testing
iOLM, MAX-700B/C/D series, FTB-700 series, FTBx-700C/D series
2024-10-01
2024-09-26
Explaining the different EXFO accounts
Licenses, Options, Keys and Accounts
EXFO website, Exchange
2024-09-26
2024-09-24
Warning - The battery for the open transceiver system's insertion counter is "depleted" or "low"
Error Messages and Unexpected Operation
Open Transceiver Systems ( TA-)
2024-09-24
2024-09-18
What is the difference between the 32 bit and 64 bit versions of Fastreporter?
Licenses, Options, Keys and Accounts
FastReporter 2,
FastReporter 3
2024-09-18
2024-08-29
Low injection or High Reflectance Warning message
Error Messages and Unexpected Operation
All OTDR and iOLM products
2024-08-29
2024-08-20
How to send support diagnostic logs from the EXFO Exchange Mobile application
Transferring and Uploading Results
EXFO Exchange mobile, Android, IOS
2024-08-20
2024-08-14
Can I get an electronic copy of a calibration certificate?
General Information
All products
2024-08-14
2024-08-14
FTB-5700 - CD Graph not showing (Graphic not available) when loading CDPMD files in FastReporter
General Information
CDPMD files from the FTB-5700-CD-PMD module loaded in FastReporter 2 & 3
2024-08-14
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